:root{font-family:"Segoe UI",Arial,sans-serif;color:#25272b;background:#f4f5f6;font-size:16px;--red:#b9232c;--ink:#25272b;--muted:#62666e;--line:#e1e3e6;--white:#fff;--radius:8px}*{box-sizing:border-box}body{margin:0}button,input,select{font:inherit}button,a,input,select{-webkit-tap-highlight-color:transparent}button,a{touch-action:manipulation}button{cursor:pointer}button:disabled{cursor:default;opacity:.48}a{color:inherit}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible{outline:3px solid #3169af;outline-offset:3px}[hidden]{display:none!important}.app-header{height:80px;display:flex;align-items:center;justify-content:space-between;padding:0 36px;background:var(--white);border-bottom:1px solid var(--line)}.brand{display:inline-flex;align-items:center;gap:12px;text-decoration:none;white-space:nowrap}.brand-mark{display:grid;place-items:center;background:var(--red);color:white;width:37px;height:37px;border-radius:9px;font-size:23px;font-weight:750}.brand 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svg{height:19px;width:19px;flex-shrink:0}.branch-heading{margin-top:36px}.branch-row{display:flex;flex-direction:column;gap:5px;padding:12px;font-size:14px}.sidebar-foot{margin-top:auto;padding:48px 12px 0;color:var(--muted);font-size:13px;line-height:1.7}main{min-width:0;flex:1;padding:38px 36px 20px}.page-heading{display:flex;justify-content:space-between;gap:20px;align-items:center}h1{font-size:30px;letter-spacing:-.035em;line-height:1.2;margin:0;font-weight:650}.page-description{color:var(--muted);margin:10px 0 0;font-size:15px}.refresh-area{display:flex;flex-direction:column;align-items:flex-end;gap:9px}.button{display:inline-flex;justify-content:center;align-items:center;gap:9px;min-height:42px;border-radius:var(--radius);padding:10px 16px;font-size:14px;font-weight:600;border:1px solid #cdd0d5;background:white;color:var(--ink)}.button:hover{background:#f0f1f3}.button.primary{background:var(--red);color:white;border-color:var(--red)}.button.primary:hover{background:#991b23}.text-button{border:0;background:transparent;padding:10px 4px;font-size:14px;font-weight:600;color:var(--muted)}.text-button:hover:not(:disabled){color:var(--red)}.muted-small{font-size:13px;color:var(--muted)}.overview{display:flex;align-items:center;gap:25px;border-top:1px solid var(--line);border-bottom:1px solid var(--line);padding:20px 0;margin-top:28px;font-size:14px;flex-wrap:wrap}.overview>div{display:flex;align-items:center;gap:7px}.overview strong{font-size:18px;font-weight:650;font-variant-numeric:tabular-nums}.overview>div>span{color:var(--muted)}.overview .service-status{margin-right:auto;font-weight:600}.overview .service-status span{color:var(--ink)}.notice{padding:13px 16px;margin-top:22px;border:1px solid #dfcfad;background:#fff9ed;color:#715013;font-size:14px;border-radius:var(--radius);line-height:1.6}.error-banner{padding:16px;margin-top:20px;background:#fbecef;color:#97202a;border:1px solid #edc5cb;border-radius:var(--radius);font-size:14px;line-height:1.5}.conversation-section{margin-top:26px;background:white;border:1px solid var(--line);border-radius:12px;overflow:hidden}.filters{padding:22px 24px;display:flex;gap:16px;align-items:flex-end;border-bottom:1px solid var(--line)}.filter{display:flex;flex-direction:column;gap:8px;min-width:0}.filter label{font-size:13px;font-weight:600;color:#454a52}.filter input,.filter select{width:100%;min-height:42px;padding:10px 12px;background:white;border:1px solid #cdd0d5;border-radius:var(--radius);color:var(--ink);font-size:14px}.filter input::placeholder{color:#6d7178}.filter.search{flex:1}.filter select{min-width:165px}.table-heading{display:flex;justify-content:space-between;align-items:center;padding:23px 24px 0}h2{font-size:18px;margin:0;font-weight:650;letter-spacing:-.015em}.observation-note{font-size:13px;color:var(--muted);margin:9px 24px 22px;line-height:1.6;max-width:85ch}.table-scroll{overflow:auto}table{width:100%;border-collapse:collapse;text-align:left;font-size:14px}th{font-size:12px;line-height:1.4;font-weight:600;color:var(--muted);background:#f7f8f9;white-space:normal;padding:13px 16px;border-block:1px solid var(--line)}td{padding:18px 16px;border-bottom:1px solid var(--line);vertical-align:top;line-height:1.5}th:first-child,td:first-child{padding-left:24px}th:last-child,td:last-child{padding-right:24px}tbody tr:last-child td{border-bottom:0}tbody tr:hover{background:#fcfcfd}.phone{white-space:nowrap;font-weight:600;font-variant-numeric:tabular-nums}.cell-primary,.cell-secondary{display:block}.cell-secondary{color:var(--muted);font-size:12px;margin-top:4px;overflow-wrap:anywhere}.message{min-width:170px;max-width:300px;white-space:pre-wrap;overflow-wrap:anywhere}.date{min-width:126px;color:var(--muted);font-size:13px}.wait{min-width:120px;font-variant-numeric:tabular-nums}.order{color:var(--muted);overflow-wrap:anywhere;min-width:105px}.badge{font-size:12px;padding:4px 8px;border-radius:5px;display:inline-block;font-weight:600;white-space:nowrap}.badge.pending{background:#fff3da;color:#805400}.badge.neutral{background:#eceff2;color:#4b535e}.empty-state{padding:62px 24px 70px;text-align:center;color:var(--muted)}.empty-state svg{width:48px;height:48px;color:#858b94;margin-bottom:18px}.empty-state h3{font-size:19px;font-weight:600;letter-spacing:-.02em;margin:0 0 10px;color:var(--ink)}.empty-state p{max-width:410px;margin:0 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30px}.login-form{display:flex;flex-direction:column;gap:22px;background:white;padding:36px;border:1px solid var(--line);border-radius:12px}.login-form h2{font-size:24px;letter-spacing:-.025em}.login-form>p{font-size:14px;color:var(--muted);margin:-10px 0 3px}.login-form .login-error{color:#a21e28;margin:0;line-height:1.5}.login-form>.muted-small{text-align:center;font-size:12px}
@media(min-width:1600px){main{padding-inline:52px}.workspace{max-width:2000px;margin:auto}.message{max-width:450px}.overview{gap:42px}}
@media(max-width:1200px){.sidebar{width:180px;padding-inline:12px}.app-header{padding-inline:24px}main{padding:28px 24px}.filters{flex-wrap:wrap}.filter.search{min-width:200px}.overview{gap:16px}.overview .service-status{flex-basis:100%}.table-footer{flex-wrap:wrap}}
@media(max-width:760px){.app-header{height:68px;padding:0 18px}.brand{gap:8px}.brand strong{font-size:21px}.brand-client{font-size:13px}.brand-mark{width:32px;height:32px;font-size:20px}.brand-divider{margin:0 3px}.header-end{gap:0}.header-end .mode{display:none}.header-end .text-button{font-size:12px}.sidebar{display:none}.workspace{min-height:calc(100vh - 68px)}main{padding:26px 16px}.page-heading{align-items:flex-start}h1{font-size:27px}.page-description{font-size:14px;max-width:200px;line-height:1.5}.refresh-area .muted-small{max-width:105px;text-align:right;font-size:12px}.refresh-area .button{padding:10px;font-size:13px}.refresh-area svg{display:none}.overview{gap:12px 20px;margin-top:22px;padding:18px 0;font-size:13px}.overview strong{font-size:16px}.overview .service-status{flex-basis:100%}.overview>div:last-child{flex-basis:100%}.filters{padding:18px;gap:14px}.filter.search{flex-basis:100%}.filter{flex:1}.filter select{min-width:0}.apply-filter{width:100%}.table-heading{padding:20px 18px 0}.observation-note{margin:9px 18px 18px;font-size:12px}.table-scroll{overflow:visible}table,tbody{display:block}thead{display:none}tr{display:grid;grid-template-columns:1fr 1fr;border-top:1px solid var(--line);padding:18px;gap:16px}td{display:block;padding:0!important;border:0;min-width:0!important;max-width:none!important;font-size:14px}td:before{content:attr(data-label);display:block;font-size:12px;color:var(--muted);font-weight:400;margin-bottom:5px}td.message{grid-column:1/-1;grid-row:2}.phone{white-space:normal;overflow-wrap:anywhere}.table-footer{padding:12px 18px}.pagination{width:100%;justify-content:space-between}.page-footer{flex-direction:column;gap:8px}.empty-state{padding:48px 20px}.empty-state h3{font-size:18px}.notice{font-size:13px}.login-main{display:flex;flex-direction:column;align-items:stretch;padding:40px 22px;gap:32px;max-width:460px;min-height:0}.login-intro h1{font-size:34px}.login-intro p{margin:16px 0;font-size:15px}.login-form{padding:28px}.login-form h2{font-size:22px}}